Frequently Asked Questions
Everything you need to know about our fresh, healthy meal deliveries.
How are the meals delivered and packaged?
All Papagaio Health Kitchen meals are delivered in insulated, recyclable boxes with non-toxic gel packs to ensure your food stays fresh and chilled for up to 12 hours after delivery.
Do you offer options for specific dietary restrictions?
Yes, we provide a variety of options including gluten-free, dairy-free, vegan, and keto-friendly meals. You can filter our menu by dietary preference on the shop page.
When is the deadline to place an order for weekly delivery?
To receive your meals for the upcoming week, please place your order by Friday at 11:59 PM. Orders placed after this time will be scheduled for the following delivery cycle.
Can I pause or cancel my subscription at any time?
Absolutely. You can manage your subscription through your account dashboard. You have the flexibility to pause, skip a week, or cancel your plan as long as it is done before the weekly order deadline.
Are your ingredients organic and locally sourced?
We prioritize quality by sourcing seasonal produce from local farmers whenever possible and using organic ingredients for our core staples to ensure the highest nutritional value.
How do I reheat my meals?
Most of our meals are designed to be heated in the microwave for 2-3 minutes. Alternatively, you can transfer the food to an oven-safe dish and heat at 350°F (175°C) for 10-15 minutes.